General Terms and Conditions

Last updated: 22 October 2026

Article 1 – Who we are

The online shop www.rumorsvintage.nl is operated by:

• Rumors Vintage & Design B.V. (private limited company under Dutch law)
• Registered address: Haarlemmerstraat 99 A, 1013 EM Amsterdam, the Netherlands
• Chamber of Commerce (KvK) number: 77714857
• Email: [email protected]
• Phone: +31 20 752 9874 (daily 11:00–19:00)

Article 2 – Definitions

• We / us: the business named in Article 1.
• Customer: anyone who places an order through the online shop.
• Consumer: a customer who is not acting for the purposes of their trade or business.
• Cooling-off period: the period within which the consumer may withdraw from the contract.

Article 3 – Applicability

1. These terms apply to every offer in the online shop and every contract concluded through it.
2. These terms are available on the website before the contract is concluded; on request we will email them free of charge.
3. Deviations from these terms are only valid if agreed with the customer in writing.
4. Mandatory statutory consumer rights always take precedence over these terms.

Article 4 – The offer: vintage, every piece unique

1. We sell vintage and pre-owned clothing, accessories and design pieces. Every item is unique and is in principle available only once.
2. Each piece is carefully selected and pre-owned, carrying its own unique history and character. Subtle signs of wear may be present and are part of the nature of vintage.
3. The photographs form part of the product description and provide an accurate representation of the item's condition. Any flaws we see are mentioned in the product description.
4. For some products the first photo is an AI-generated impression of how the piece looks when worn; this is stated in the product description. All other photos are original photos of the product itself.
5. Measurements are taken flat; where it says "Estimated size (no label)", the size has been estimated from the measurements.
6. Obvious mistakes or errors in the offer (for example a clearly incorrect price) are not binding on us.

Article 5 – The contract

1. The contract is concluded once the customer has placed and paid for the order. We confirm the order by email straight away.
2. Because every item is unique, an item may occasionally be sold in store and online at the same time. If a paid item can no longer be delivered, we will let you know as soon as possible and refund the full amount within 14 days.

Article 6 – Prices and payment

1. All prices are in euros and include VAT. Business customers can register with a valid VAT number; for business customers in another EU country, VAT is then reverse-charged.
2. Shipping costs are stated separately and shown in the shopping cart before the order is completed.
3. Payment is made in advance using the methods on the Payment methods page. Payments are processed by Mollie.

Article 7 – Delivery

1. We ship with PostNL to the address the customer provides with the order. Costs, countries and delivery times are listed on the Shipping & Handling page.
2. We deliver within 30 days of the order at the latest, unless agreed otherwise. If we cannot, the consumer may cancel the contract free of charge and will be refunded within 14 days.
3. The risk of damage or loss passes to the consumer when the parcel has been delivered to them (or to a person designated by them).
4. For shipments outside the European Union, import duties, VAT and clearance fees may apply in the destination country. These are payable by the customer.

Article 8 – Right of withdrawal (14-day cooling-off period)

1. The consumer may withdraw from a purchase without giving any reason within 14 days of receiving the product (or of a person designated by them receiving it). For an order delivered in several parts, the period starts on the day the last part is received.
2. The consumer notifies us of the withdrawal within these 14 days by email to [email protected], preferably using the model withdrawal form (see Shipping & Handling) or by any other unambiguous statement.
3. The consumer returns the product no later than 14 days after the notification, to the return address on the Shipping & Handling page.
4. The cost of returning the product is borne by the consumer.
5. During the cooling-off period the consumer may only inspect and try on the product as they would in a shop. If the product has been used more than necessary to assess it (for example worn, washed, labels removed or damaged), the consumer is liable for the reduction in value.
6. We refund all payments received from the consumer, including the standard outbound delivery costs, within 14 days of receiving the withdrawal notice. We may withhold the refund until we have received the product or the consumer has shown proof of having sent it back.
7. We refund using the same means of payment the consumer used, unless the consumer agrees to another method (for example store credit).
8. If the consumer chose a more expensive delivery method than the cheapest standard delivery, we do not refund the additional cost.

Article 9 – Conformity and guarantee

1. We guarantee that the product conforms to the contract and to the description in the online shop. The consumer also always retains their statutory rights; see also the page "Your legal guarantee rights".
2. In assessing conformity, the fact that the items are vintage or pre-owned is taken into account. Normal signs of wear consistent with the item's age, and flaws stated in the description or visible in the photos, do not constitute a defect.

Article 10 – Complaints

1. The customer reports complaints about an order within a reasonable time after discovering the defect, by email to [email protected], preferably with photos.
2. We acknowledge a complaint as soon as possible and respond substantively within 14 days. If we need more time, we will let you know within those 14 days.
3. If we cannot resolve the matter together, the consumer may submit the dispute to the competent court.

Article 11 – Liability

Our liability is limited to the amount of the order concerned, except in the case of intent or deliberate recklessness and insofar as mandatory law provides otherwise.

Article 12 – Force majeure

In the event of force majeure (such as carrier disruptions, extreme weather or pandemics) we may suspend our obligations. If the force majeure lasts longer than 2 months, either party may cancel the contract free of charge; amounts already paid will be refunded.

Article 13 – Intellectual property

All texts, photos and images on the website belong to Rumors Vintage & Design B.V. or other rights holders and may not be used without permission.

Article 14 – Personal data

We handle personal data with care. How we do so is set out in our Privacy Policy.

Article 15 – Governing law

1. These terms and all contracts are governed by Dutch law. A consumer living in another EU country retains the protection of the mandatory rules of the law of that country.
2. Disputes are submitted to the competent court in the Netherlands, unless the law assigns the consumer a different court.

Article 16 – Changes

We may amend these terms. Each order is governed by the version published on the website at the time of ordering.