Shipping & Handling

SHIPPING We ship orders with PostNL to the Netherlands and the countries in the table below.

All orders are shipped in package form. These are the shipping costs per country (VAT included):

It's simple: you pay the shipping rate once per order, however many items you order. If your order total is above the amount in the "Free shipping from" column, shipping is free.

You also see the shipping costs in your Shopping Bag as soon as you choose your country.

We ship your order within 1–2 working days. Need a fast delivery? E-mail us at [email protected]. We're happy to help you!

Want to track your package? You will receive a tracking code from us as soon as your package has been shipped.

If you order from Switzerland (outside the European Union), import duties and clearance fees may apply. These are at your expense.

HANDLING As a small business it is difficult to survive in a world where returns are the most normal thing in the world. While this is so bad for our planet, we see that many people have become used to this. Our collection consists of vintage pieces, which are selected, photographed and treated with great care and love; completely different from the cheaply produced pieces of fast-fashion chains, with products available in massive numbers. We hope that our customers keep this in mind when they make a purchase with us, because we simply cannot survive when everyone returns.

All of our products are carefully measured, well inspected and described as accurately and honest as possible, so that buyers can make a well-thought decision prior to their purchase.

Because we are striving for the best customer service and our number one priority is to accommodate our customer's needs, we would like to help you if an item is not as you expected. In that case, send us an email (preferably with explanation) immediately after receiving your order, so we can help you out. After all, we want our vintage finds to have a beautiful second life with you.

RETURNS IN SHORT

• You have a 14-day cooling-off period after receiving your order. You don't need to give a reason.
• Report your return within those 14 days by email to [email protected], stating your order number. You may use the model withdrawal form below.
• Send the item back within 14 days of your notification to: Rumors Vintage & Design, Haarlemmerstraat 99, 1013 EM Amsterdam, the Netherlands.
• The cost of returning the item is at your expense.
• We refund the purchase price and the standard shipping costs within 14 days of your notification, using the same payment method. We may wait until the item is back with us or until you show that you have sent it.
• Try the item on as you would in a shop. If it has been worn, washed or damaged, or labels have been removed, we may charge for the reduction in value.

More details can be found in our General Terms and Conditions.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Rumors Vintage & Design B.V., Haarlemmerstraat 99 A, 1013 EM Amsterdam, the Netherlands, [email protected]

• I/We* hereby give notice that I/We* withdraw from my/our* contract of sale of the following goods: ……………
• Order number: ……………
• Ordered on* / received on*: ……………
• Name of consumer(s): ……………
• Address of consumer(s): ……………
• Signature of consumer(s) (only if this form is submitted on paper): ……………
• Date: ……………

* Delete as appropriate.